Complaints at JobPoint

At JobPoint, we highly value the satisfaction of both our employees and employers. We constantly strive to provide the best service and solutions. However, there might be situations where you are not entirely satisfied. We take complaints seriously and make every effort to address them promptly and effectively.

How to File a Complaint?

If you have a complaint about our services or any other aspects of your experience with JobPoint, we encourage you to use our complaint form. This form allows you to submit your complaint to us in a structured manner, ensuring that we have all the necessary information to address your concern.

You can find the complaint form at the bottom of this page. We kindly ask you to provide all relevant details so that we can have a clear understanding of your complaint and how we can best assist you.

External Confidential Advisor

At JobPoint, we are deeply committed to creating a safe and respectful work environment. We recognize that there may be times when employees need confidentiality and professional support to express their concerns. That's why we have partnered with Snelboeken B.V. to introduce an External Confidential Advisor who is dedicated to providing guidance in such situations.

This External Confidential Advisor is available to listen to you, take your complaint seriously, and assist you in finding suitable solutions. Whether it's related to our services, internal procedures, or other matters, you can rely on this individual for confidential conversations.

Feel free to reach out to the External Confidential Advisor at the phone number: +31 10 844 64 76, or you can send an email to addressed to the JobPoint Confidential Advisor. We stand by your side and appreciate your openness. Together, we strive for an even better experience at JobPoint.

We appreciate your feedback and the opportunity to improve. Your complaint helps us continuously optimize our services and grow.

Complaint Form